TY - GEN
T1 - Perceptions towards the adoption and utilization of M-government services
T2 - 17th Conference on Advanced Information Technologies for Management, AITM 2019, and the 14th Conference on Information Systems Management, ISM 2019, held as part of the Federated Conference on Computer Science and Information Systems, FedCSIS 2019
AU - Alonazi, Mohammed
AU - Beloff, Natalia
AU - White, Martin
N1 - Publisher Copyright:
© Springer Nature Switzerland AG 2020.
PY - 2020
Y1 - 2020
N2 - The government of Saudi Arabia has adopted M-Government for the effective delivery of services. One advantage of adding the M-Government channel to government services is that it offers unique opportunities for real-time and personalized access to government information and services through the advantage of wireless technology. However, a low adoption rate of M-Government services by citizens is a common problem in Arabian countries, including Saudi Arabia, despite the best efforts of the Saudi government. Therefore, this paper explores the determinants of citizens’ intention to adopt and use M-Government services, in order to increase the adoption rate. This study was based on the Mobile Government Adoption and Utilization Model (MGAUM) that was developed to improve adoption. Data was collected from 1,882 Saudi citizens, and the final sample consisted of 1,286 valid responses. The result of the descriptive analysis presented in this paper indicates that all the proposed factors in our MGAUM model were statistically significant factors in influencing citizens’ intention to adopt and use M-Government services, and thus help to increase the adoption rate. Perceived Usefulness, Perceived Ease of Use, Perceived Mobility, Social Influence and Perceived Compatibility were particularly influential on citizens’ intention, whereas, Perceived Trust, Culture, Awareness, Citizens Service Quality and System Quality were also influential to some degree.
AB - The government of Saudi Arabia has adopted M-Government for the effective delivery of services. One advantage of adding the M-Government channel to government services is that it offers unique opportunities for real-time and personalized access to government information and services through the advantage of wireless technology. However, a low adoption rate of M-Government services by citizens is a common problem in Arabian countries, including Saudi Arabia, despite the best efforts of the Saudi government. Therefore, this paper explores the determinants of citizens’ intention to adopt and use M-Government services, in order to increase the adoption rate. This study was based on the Mobile Government Adoption and Utilization Model (MGAUM) that was developed to improve adoption. Data was collected from 1,882 Saudi citizens, and the final sample consisted of 1,286 valid responses. The result of the descriptive analysis presented in this paper indicates that all the proposed factors in our MGAUM model were statistically significant factors in influencing citizens’ intention to adopt and use M-Government services, and thus help to increase the adoption rate. Perceived Usefulness, Perceived Ease of Use, Perceived Mobility, Social Influence and Perceived Compatibility were particularly influential on citizens’ intention, whereas, Perceived Trust, Culture, Awareness, Citizens Service Quality and System Quality were also influential to some degree.
KW - E-Government
KW - M-Government
KW - Mobile technology
KW - Saudi Arabia
UR - http://www.scopus.com/inward/record.url?scp=85082489321&partnerID=8YFLogxK
U2 - 10.1007/978-3-030-43353-6_1
DO - 10.1007/978-3-030-43353-6_1
M3 - Conference contribution
AN - SCOPUS:85082489321
SN - 9783030433529
T3 - Lecture Notes in Business Information Processing
SP - 3
EP - 26
BT - Information Technology for Management
A2 - Ziemba, Ewa
PB - Springer
Y2 - 1 September 2019 through 4 September 2019
ER -
