Perceptions towards the adoption and utilization of M-government services: A study from the citizens’ perspective in Saudi Arabia

Mohammed Alonazi; Natalia Beloff; Martin White

doi:10.1007/978-3-030-43353-6_1

Perceptions towards the adoption and utilization of M-government services: A study from the citizens’ perspective in Saudi Arabia

Mohammed Alonazi
, Natalia Beloff
, Martin White

Information Systems

University of Sussex

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

13 Scopus citations

Abstract

The government of Saudi Arabia has adopted M-Government for the effective delivery of services. One advantage of adding the M-Government channel to government services is that it offers unique opportunities for real-time and personalized access to government information and services through the advantage of wireless technology. However, a low adoption rate of M-Government services by citizens is a common problem in Arabian countries, including Saudi Arabia, despite the best efforts of the Saudi government. Therefore, this paper explores the determinants of citizens’ intention to adopt and use M-Government services, in order to increase the adoption rate. This study was based on the Mobile Government Adoption and Utilization Model (MGAUM) that was developed to improve adoption. Data was collected from 1,882 Saudi citizens, and the final sample consisted of 1,286 valid responses. The result of the descriptive analysis presented in this paper indicates that all the proposed factors in our MGAUM model were statistically significant factors in influencing citizens’ intention to adopt and use M-Government services, and thus help to increase the adoption rate. Perceived Usefulness, Perceived Ease of Use, Perceived Mobility, Social Influence and Perceived Compatibility were particularly influential on citizens’ intention, whereas, Perceived Trust, Culture, Awareness, Citizens Service Quality and System Quality were also influential to some degree.

Original language	English
Title of host publication	Information Technology for Management
Subtitle of host publication	Current Research and Future Directions - 17th Conference, AITM 2019, and 14th Conference, ISM 2019, Held as Part of FedCSIS 2019, Extended and Revised Selected Papers
Editors	Ewa Ziemba
Publisher	Springer
Pages	3-26
Number of pages	24
ISBN (Print)	9783030433529
DOIs	https://doi.org/10.1007/978-3-030-43353-6_1
State	Published - 2020
Event	17th Conference on Advanced Information Technologies for Management, AITM 2019, and the 14th Conference on Information Systems Management, ISM 2019, held as part of the Federated Conference on Computer Science and Information Systems, FedCSIS 2019 - Leipzig, Germany Duration: 1 Sep 2019 → 4 Sep 2019

Publication series

Name	Lecture Notes in Business Information Processing
Volume	380 LNBIP
ISSN (Print)	1865-1348
ISSN (Electronic)	1865-1356

Conference

Conference	17th Conference on Advanced Information Technologies for Management, AITM 2019, and the 14th Conference on Information Systems Management, ISM 2019, held as part of the Federated Conference on Computer Science and Information Systems, FedCSIS 2019
Country/Territory	Germany
City	Leipzig
Period	1/09/19 → 4/09/19

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 16 Peace, Justice and Strong Institutions

Keywords

E-Government
M-Government
Mobile technology
Saudi Arabia

Access to Document

10.1007/978-3-030-43353-6_1

Cite this

Alonazi, M., Beloff, N., & White, M. (2020). Perceptions towards the adoption and utilization of M-government services: A study from the citizens’ perspective in Saudi Arabia. In E. Ziemba (Ed.), Information Technology for Management: Current Research and Future Directions - 17th Conference, AITM 2019, and 14th Conference, ISM 2019, Held as Part of FedCSIS 2019, Extended and Revised Selected Papers (pp. 3-26). (Lecture Notes in Business Information Processing; Vol. 380 LNBIP). Springer. https://doi.org/10.1007/978-3-030-43353-6_1

Alonazi, Mohammed ; Beloff, Natalia ; White, Martin. / Perceptions towards the adoption and utilization of M-government services : A study from the citizens’ perspective in Saudi Arabia. Information Technology for Management: Current Research and Future Directions - 17th Conference, AITM 2019, and 14th Conference, ISM 2019, Held as Part of FedCSIS 2019, Extended and Revised Selected Papers. editor / Ewa Ziemba. Springer, 2020. pp. 3-26 (Lecture Notes in Business Information Processing).

@inproceedings{88eebce799b645bc94a93fd251a468b7,

title = "Perceptions towards the adoption and utilization of M-government services: A study from the citizens{\textquoteright} perspective in Saudi Arabia",

abstract = "The government of Saudi Arabia has adopted M-Government for the effective delivery of services. One advantage of adding the M-Government channel to government services is that it offers unique opportunities for real-time and personalized access to government information and services through the advantage of wireless technology. However, a low adoption rate of M-Government services by citizens is a common problem in Arabian countries, including Saudi Arabia, despite the best efforts of the Saudi government. Therefore, this paper explores the determinants of citizens{\textquoteright} intention to adopt and use M-Government services, in order to increase the adoption rate. This study was based on the Mobile Government Adoption and Utilization Model (MGAUM) that was developed to improve adoption. Data was collected from 1,882 Saudi citizens, and the final sample consisted of 1,286 valid responses. The result of the descriptive analysis presented in this paper indicates that all the proposed factors in our MGAUM model were statistically significant factors in influencing citizens{\textquoteright} intention to adopt and use M-Government services, and thus help to increase the adoption rate. Perceived Usefulness, Perceived Ease of Use, Perceived Mobility, Social Influence and Perceived Compatibility were particularly influential on citizens{\textquoteright} intention, whereas, Perceived Trust, Culture, Awareness, Citizens Service Quality and System Quality were also influential to some degree.",

keywords = "E-Government, M-Government, Mobile technology, Saudi Arabia",

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Alonazi, M, Beloff, N & White, M 2020, Perceptions towards the adoption and utilization of M-government services: A study from the citizens’ perspective in Saudi Arabia. in E Ziemba (ed.), Information Technology for Management: Current Research and Future Directions - 17th Conference, AITM 2019, and 14th Conference, ISM 2019, Held as Part of FedCSIS 2019, Extended and Revised Selected Papers. Lecture Notes in Business Information Processing, vol. 380 LNBIP, Springer, pp. 3-26, 17th Conference on Advanced Information Technologies for Management, AITM 2019, and the 14th Conference on Information Systems Management, ISM 2019, held as part of the Federated Conference on Computer Science and Information Systems, FedCSIS 2019, Leipzig, Germany, 1/09/19. https://doi.org/10.1007/978-3-030-43353-6_1

Perceptions towards the adoption and utilization of M-government services: A study from the citizens’ perspective in Saudi Arabia. / Alonazi, Mohammed; Beloff, Natalia; White, Martin.
Information Technology for Management: Current Research and Future Directions - 17th Conference, AITM 2019, and 14th Conference, ISM 2019, Held as Part of FedCSIS 2019, Extended and Revised Selected Papers. ed. / Ewa Ziemba. Springer, 2020. p. 3-26 (Lecture Notes in Business Information Processing; Vol. 380 LNBIP).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Perceptions towards the adoption and utilization of M-government services

T2 - 17th Conference on Advanced Information Technologies for Management, AITM 2019, and the 14th Conference on Information Systems Management, ISM 2019, held as part of the Federated Conference on Computer Science and Information Systems, FedCSIS 2019

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AU - Beloff, Natalia

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AB - The government of Saudi Arabia has adopted M-Government for the effective delivery of services. One advantage of adding the M-Government channel to government services is that it offers unique opportunities for real-time and personalized access to government information and services through the advantage of wireless technology. However, a low adoption rate of M-Government services by citizens is a common problem in Arabian countries, including Saudi Arabia, despite the best efforts of the Saudi government. Therefore, this paper explores the determinants of citizens’ intention to adopt and use M-Government services, in order to increase the adoption rate. This study was based on the Mobile Government Adoption and Utilization Model (MGAUM) that was developed to improve adoption. Data was collected from 1,882 Saudi citizens, and the final sample consisted of 1,286 valid responses. The result of the descriptive analysis presented in this paper indicates that all the proposed factors in our MGAUM model were statistically significant factors in influencing citizens’ intention to adopt and use M-Government services, and thus help to increase the adoption rate. Perceived Usefulness, Perceived Ease of Use, Perceived Mobility, Social Influence and Perceived Compatibility were particularly influential on citizens’ intention, whereas, Perceived Trust, Culture, Awareness, Citizens Service Quality and System Quality were also influential to some degree.

KW - E-Government

KW - M-Government

KW - Mobile technology

KW - Saudi Arabia

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Alonazi M, Beloff N, White M. Perceptions towards the adoption and utilization of M-government services: A study from the citizens’ perspective in Saudi Arabia. In Ziemba E, editor, Information Technology for Management: Current Research and Future Directions - 17th Conference, AITM 2019, and 14th Conference, ISM 2019, Held as Part of FedCSIS 2019, Extended and Revised Selected Papers. Springer. 2020. p. 3-26. (Lecture Notes in Business Information Processing). doi: 10.1007/978-3-030-43353-6_1

Perceptions towards the adoption and utilization of M-government services: A study from the citizens’ perspective in Saudi Arabia

Abstract

Publication series

Conference

UN SDGs

Keywords

Access to Document

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