Government digital service Co-design: Concepts to collaboration tools

Muneer Nusir

doi:10.5220/0009956900610070

Government digital service Co-design: Concepts to collaboration tools

Muneer Nusir

Information Systems

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

1 Scopus citations

Abstract

The inception of digital services is succeeded with the myriad advancements in ICT that aim to support the growing needs of users and internet-enabled devices. The diversities of these functionalities and digital services are motivated by the presence of dynamic technologies, delivery channels, and diverse user needs in an internet-enabled environment. What appropriate instruments could help to support the collaborative design and create an environment characterized by active knowledge between providers of service and end-users of the service? The co-design is a well-known approach within the design community that utilizes advanced ideas and varied instruments of co-design. This study aimed is how to identify unmet requirements for Government to Citizen (G2C) e-service design and significant ways of achieving the requisite design needs using a suitable design process? Detailed interviews were undertaken with three groups of stakeholders in regards to the service design. This study analyses the data collected using an inductive thematic analysis to analyze qualitative data collected from study participants. This study also explores the patterns resulting from the G2C e-service design process and further establishes the interconnection between the processes in regards to fostering the effectiveness and efficiency of the services.

Original language	English
Title of host publication	ICETE 2020 - Proceedings of the 17th International Joint Conference on e-Business and Telecommunications
Editors	Christian Callegari, Soon Xin Ng, Panagiotis Sarigiannidis, Sebastiano Battiato, Angel Serrano Sanchez de Leon, Adlen Ksentini, Pascal Lorenz, Mohammad Obaidat, Mohammad Obaidat, Mohammad Obaidat
Publisher	SciTePress
Pages	61-70
Number of pages	10
ISBN (Electronic)	9789897584459
DOIs	https://doi.org/10.5220/0009956900610070
State	Published - 2020
Event	17th International Conference on e-Business, ICE-B 2020 - Part of the 17th International Joint Conference on e-Business and Telecommunications, ICETE 2020 - Virtual, Online, France Duration: 8 Jul 2020 → 10 Jul 2020

Publication series

Name	ICETE 2020 - Proceedings of the 17th International Joint Conference on e-Business and Telecommunications
Volume	2

Conference

Conference	17th International Conference on e-Business, ICE-B 2020 - Part of the 17th International Joint Conference on e-Business and Telecommunications, ICETE 2020
Country/Territory	France
City	Virtual, Online
Period	8/07/20 → 10/07/20

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 16 Peace, Justice and Strong Institutions

Keywords

Co-design
Design business process
E-Government services
E-Service design
Key stakeholders

Access to Document

10.5220/0009956900610070

Cite this

Nusir, M. (2020). Government digital service Co-design: Concepts to collaboration tools. In C. Callegari, S. X. Ng, P. Sarigiannidis, S. Battiato, A. S. S. de Leon, A. Ksentini, P. Lorenz, M. Obaidat, M. Obaidat, & M. Obaidat (Eds.), ICETE 2020 - Proceedings of the 17th International Joint Conference on e-Business and Telecommunications (pp. 61-70). (ICETE 2020 - Proceedings of the 17th International Joint Conference on e-Business and Telecommunications; Vol. 2). SciTePress. https://doi.org/10.5220/0009956900610070

Nusir, Muneer. / Government digital service Co-design : Concepts to collaboration tools. ICETE 2020 - Proceedings of the 17th International Joint Conference on e-Business and Telecommunications. editor / Christian Callegari ; Soon Xin Ng ; Panagiotis Sarigiannidis ; Sebastiano Battiato ; Angel Serrano Sanchez de Leon ; Adlen Ksentini ; Pascal Lorenz ; Mohammad Obaidat ; Mohammad Obaidat ; Mohammad Obaidat. SciTePress, 2020. pp. 61-70 (ICETE 2020 - Proceedings of the 17th International Joint Conference on e-Business and Telecommunications).

@inproceedings{c2f97175170247e28bb1f73b920e240c,

title = "Government digital service Co-design: Concepts to collaboration tools",

abstract = "The inception of digital services is succeeded with the myriad advancements in ICT that aim to support the growing needs of users and internet-enabled devices. The diversities of these functionalities and digital services are motivated by the presence of dynamic technologies, delivery channels, and diverse user needs in an internet-enabled environment. What appropriate instruments could help to support the collaborative design and create an environment characterized by active knowledge between providers of service and end-users of the service? The co-design is a well-known approach within the design community that utilizes advanced ideas and varied instruments of co-design. This study aimed is how to identify unmet requirements for Government to Citizen (G2C) e-service design and significant ways of achieving the requisite design needs using a suitable design process? Detailed interviews were undertaken with three groups of stakeholders in regards to the service design. This study analyses the data collected using an inductive thematic analysis to analyze qualitative data collected from study participants. This study also explores the patterns resulting from the G2C e-service design process and further establishes the interconnection between the processes in regards to fostering the effectiveness and efficiency of the services.",

keywords = "Co-design, Design business process, E-Government services, E-Service design, Key stakeholders",

author = "Muneer Nusir",

note = "Publisher Copyright: Copyright {\textcopyright} 2020 by SCITEPRESS - Science and Technology Publications, Lda. All rights reserved; 17th International Conference on e-Business, ICE-B 2020 - Part of the 17th International Joint Conference on e-Business and Telecommunications, ICETE 2020 ; Conference date: 08-07-2020 Through 10-07-2020",

year = "2020",

doi = "10.5220/0009956900610070",

language = "English",

series = "ICETE 2020 - Proceedings of the 17th International Joint Conference on e-Business and Telecommunications",

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pages = "61--70",

editor = "Christian Callegari and Ng, \{Soon Xin\} and Panagiotis Sarigiannidis and Sebastiano Battiato and \{de Leon\}, \{Angel Serrano Sanchez\} and Adlen Ksentini and Pascal Lorenz and Mohammad Obaidat and Mohammad Obaidat and Mohammad Obaidat",

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Nusir, M 2020, Government digital service Co-design: Concepts to collaboration tools. in C Callegari, SX Ng, P Sarigiannidis, S Battiato, ASS de Leon, A Ksentini, P Lorenz, M Obaidat, M Obaidat & M Obaidat (eds), ICETE 2020 - Proceedings of the 17th International Joint Conference on e-Business and Telecommunications. ICETE 2020 - Proceedings of the 17th International Joint Conference on e-Business and Telecommunications, vol. 2, SciTePress, pp. 61-70, 17th International Conference on e-Business, ICE-B 2020 - Part of the 17th International Joint Conference on e-Business and Telecommunications, ICETE 2020, Virtual, Online, France, 8/07/20. https://doi.org/10.5220/0009956900610070

Government digital service Co-design: Concepts to collaboration tools. / Nusir, Muneer.
ICETE 2020 - Proceedings of the 17th International Joint Conference on e-Business and Telecommunications. ed. / Christian Callegari; Soon Xin Ng; Panagiotis Sarigiannidis; Sebastiano Battiato; Angel Serrano Sanchez de Leon; Adlen Ksentini; Pascal Lorenz; Mohammad Obaidat; Mohammad Obaidat; Mohammad Obaidat. SciTePress, 2020. p. 61-70 (ICETE 2020 - Proceedings of the 17th International Joint Conference on e-Business and Telecommunications; Vol. 2).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Government digital service Co-design

T2 - 17th International Conference on e-Business, ICE-B 2020 - Part of the 17th International Joint Conference on e-Business and Telecommunications, ICETE 2020

AU - Nusir, Muneer

PY - 2020

Y1 - 2020

N2 - The inception of digital services is succeeded with the myriad advancements in ICT that aim to support the growing needs of users and internet-enabled devices. The diversities of these functionalities and digital services are motivated by the presence of dynamic technologies, delivery channels, and diverse user needs in an internet-enabled environment. What appropriate instruments could help to support the collaborative design and create an environment characterized by active knowledge between providers of service and end-users of the service? The co-design is a well-known approach within the design community that utilizes advanced ideas and varied instruments of co-design. This study aimed is how to identify unmet requirements for Government to Citizen (G2C) e-service design and significant ways of achieving the requisite design needs using a suitable design process? Detailed interviews were undertaken with three groups of stakeholders in regards to the service design. This study analyses the data collected using an inductive thematic analysis to analyze qualitative data collected from study participants. This study also explores the patterns resulting from the G2C e-service design process and further establishes the interconnection between the processes in regards to fostering the effectiveness and efficiency of the services.

AB - The inception of digital services is succeeded with the myriad advancements in ICT that aim to support the growing needs of users and internet-enabled devices. The diversities of these functionalities and digital services are motivated by the presence of dynamic technologies, delivery channels, and diverse user needs in an internet-enabled environment. What appropriate instruments could help to support the collaborative design and create an environment characterized by active knowledge between providers of service and end-users of the service? The co-design is a well-known approach within the design community that utilizes advanced ideas and varied instruments of co-design. This study aimed is how to identify unmet requirements for Government to Citizen (G2C) e-service design and significant ways of achieving the requisite design needs using a suitable design process? Detailed interviews were undertaken with three groups of stakeholders in regards to the service design. This study analyses the data collected using an inductive thematic analysis to analyze qualitative data collected from study participants. This study also explores the patterns resulting from the G2C e-service design process and further establishes the interconnection between the processes in regards to fostering the effectiveness and efficiency of the services.

KW - Co-design

KW - Design business process

KW - E-Government services

KW - E-Service design

KW - Key stakeholders

UR - https://www.scopus.com/pages/publications/85110789546

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DO - 10.5220/0009956900610070

M3 - Conference contribution

AN - SCOPUS:85110789546

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A2 - Callegari, Christian

A2 - Ng, Soon Xin

A2 - Sarigiannidis, Panagiotis

A2 - Battiato, Sebastiano

A2 - de Leon, Angel Serrano Sanchez

A2 - Ksentini, Adlen

A2 - Lorenz, Pascal

A2 - Obaidat, Mohammad

PB - SciTePress

Y2 - 8 July 2020 through 10 July 2020

ER -

Nusir M. Government digital service Co-design: Concepts to collaboration tools. In Callegari C, Ng SX, Sarigiannidis P, Battiato S, de Leon ASS, Ksentini A, Lorenz P, Obaidat M, Obaidat M, Obaidat M, editors, ICETE 2020 - Proceedings of the 17th International Joint Conference on e-Business and Telecommunications. SciTePress. 2020. p. 61-70. (ICETE 2020 - Proceedings of the 17th International Joint Conference on e-Business and Telecommunications). doi: 10.5220/0009956900610070

Government digital service Co-design: Concepts to collaboration tools

Abstract

Publication series

Conference

UN SDGs

Keywords

Access to Document

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