TY - GEN
T1 - Government digital service Co-design
T2 - 17th International Conference on e-Business, ICE-B 2020 - Part of the 17th International Joint Conference on e-Business and Telecommunications, ICETE 2020
AU - Nusir, Muneer
N1 - Publisher Copyright:
Copyright © 2020 by SCITEPRESS - Science and Technology Publications, Lda. All rights reserved
PY - 2020
Y1 - 2020
N2 - The inception of digital services is succeeded with the myriad advancements in ICT that aim to support the growing needs of users and internet-enabled devices. The diversities of these functionalities and digital services are motivated by the presence of dynamic technologies, delivery channels, and diverse user needs in an internet-enabled environment. What appropriate instruments could help to support the collaborative design and create an environment characterized by active knowledge between providers of service and end-users of the service? The co-design is a well-known approach within the design community that utilizes advanced ideas and varied instruments of co-design. This study aimed is how to identify unmet requirements for Government to Citizen (G2C) e-service design and significant ways of achieving the requisite design needs using a suitable design process? Detailed interviews were undertaken with three groups of stakeholders in regards to the service design. This study analyses the data collected using an inductive thematic analysis to analyze qualitative data collected from study participants. This study also explores the patterns resulting from the G2C e-service design process and further establishes the interconnection between the processes in regards to fostering the effectiveness and efficiency of the services.
AB - The inception of digital services is succeeded with the myriad advancements in ICT that aim to support the growing needs of users and internet-enabled devices. The diversities of these functionalities and digital services are motivated by the presence of dynamic technologies, delivery channels, and diverse user needs in an internet-enabled environment. What appropriate instruments could help to support the collaborative design and create an environment characterized by active knowledge between providers of service and end-users of the service? The co-design is a well-known approach within the design community that utilizes advanced ideas and varied instruments of co-design. This study aimed is how to identify unmet requirements for Government to Citizen (G2C) e-service design and significant ways of achieving the requisite design needs using a suitable design process? Detailed interviews were undertaken with three groups of stakeholders in regards to the service design. This study analyses the data collected using an inductive thematic analysis to analyze qualitative data collected from study participants. This study also explores the patterns resulting from the G2C e-service design process and further establishes the interconnection between the processes in regards to fostering the effectiveness and efficiency of the services.
KW - Co-design
KW - Design business process
KW - E-Government services
KW - E-Service design
KW - Key stakeholders
UR - http://www.scopus.com/inward/record.url?scp=85110789546&partnerID=8YFLogxK
U2 - 10.5220/0009956900610070
DO - 10.5220/0009956900610070
M3 - Conference contribution
AN - SCOPUS:85110789546
T3 - ICETE 2020 - Proceedings of the 17th International Joint Conference on e-Business and Telecommunications
SP - 61
EP - 70
BT - ICETE 2020 - Proceedings of the 17th International Joint Conference on e-Business and Telecommunications
A2 - Callegari, Christian
A2 - Ng, Soon Xin
A2 - Sarigiannidis, Panagiotis
A2 - Battiato, Sebastiano
A2 - de Leon, Angel Serrano Sanchez
A2 - Ksentini, Adlen
A2 - Lorenz, Pascal
A2 - Obaidat, Mohammad
A2 - Obaidat, Mohammad
A2 - Obaidat, Mohammad
PB - SciTePress
Y2 - 8 July 2020 through 10 July 2020
ER -
