Exploring determinants of m-government services: A study from the citizens' perspective in Saudi Arabia

Mohammed Alonazi; Natalia Beloff; Martin White

doi:10.15439/2019F75

Exploring determinants of m-government services: A study from the citizens' perspective in Saudi Arabia

Mohammed Alonazi
, Natalia Beloff
, Martin White

University of Sussex

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

12 Scopus citations

Abstract

The government of Saudi Arabia has adopted MGovernment for the effective delivery of services. One advantage that it offers is unique opportunities for real-time and personalized access to government information and services. However, a low adoption rate of m-Government services by citizens is a common problem in Arab countries, including Saudi Arabia, despite the best efforts of the Saudi government. Therefore, this paper explores the determinants of citizens' intention to adopt and use m-Government services, in order to increase the adoption rate. This study was based on the Mobile Government Adoption and Utilization Model (MGAUM) that was developed for the purpose. Data was collected, and the final sample consisted of 1,286 valid responses. The descriptive analysis presented in this paper indicates that all the proposed factors in our MGAUM model were statistically significant in influencing citizens' intention to adopt and use m-Government services.

Original language	English
Title of host publication	Proceedings of the 2019 Federated Conference on Computer Science and Information Systems, FedCSIS 2019
Editors	Maria Ganzha, Leszek Maciaszek, Leszek Maciaszek, Marcin Paprzycki
Publisher	Institute of Electrical and Electronics Engineers Inc.
Pages	627-631
Number of pages	5
ISBN (Electronic)	9788395541605
DOIs	https://doi.org/10.15439/2019F75
State	Published - Sep 2019
Externally published	Yes
Event	2019 Federated Conference on Computer Science and Information Systems, FedCSIS 2019 - Leipzig, Germany Duration: 1 Sep 2019 → 4 Sep 2019

Publication series

Name	Proceedings of the 2019 Federated Conference on Computer Science and Information Systems, FedCSIS 2019

Conference

Conference	2019 Federated Conference on Computer Science and Information Systems, FedCSIS 2019
Country/Territory	Germany
City	Leipzig
Period	1/09/19 → 4/09/19

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 16 Peace, Justice and Strong Institutions

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10.15439/2019F75

Cite this

Alonazi, M., Beloff, N., & White, M. (2019). Exploring determinants of m-government services: A study from the citizens' perspective in Saudi Arabia. In M. Ganzha, L. Maciaszek, L. Maciaszek, & M. Paprzycki (Eds.), Proceedings of the 2019 Federated Conference on Computer Science and Information Systems, FedCSIS 2019 (pp. 627-631). Article 8860011 (Proceedings of the 2019 Federated Conference on Computer Science and Information Systems, FedCSIS 2019). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.15439/2019F75

Alonazi, Mohammed ; Beloff, Natalia ; White, Martin. / Exploring determinants of m-government services : A study from the citizens' perspective in Saudi Arabia. Proceedings of the 2019 Federated Conference on Computer Science and Information Systems, FedCSIS 2019. editor / Maria Ganzha ; Leszek Maciaszek ; Leszek Maciaszek ; Marcin Paprzycki. Institute of Electrical and Electronics Engineers Inc., 2019. pp. 627-631 (Proceedings of the 2019 Federated Conference on Computer Science and Information Systems, FedCSIS 2019).

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title = "Exploring determinants of m-government services: A study from the citizens' perspective in Saudi Arabia",

abstract = "The government of Saudi Arabia has adopted MGovernment for the effective delivery of services. One advantage that it offers is unique opportunities for real-time and personalized access to government information and services. However, a low adoption rate of m-Government services by citizens is a common problem in Arab countries, including Saudi Arabia, despite the best efforts of the Saudi government. Therefore, this paper explores the determinants of citizens' intention to adopt and use m-Government services, in order to increase the adoption rate. This study was based on the Mobile Government Adoption and Utilization Model (MGAUM) that was developed for the purpose. Data was collected, and the final sample consisted of 1,286 valid responses. The descriptive analysis presented in this paper indicates that all the proposed factors in our MGAUM model were statistically significant in influencing citizens' intention to adopt and use m-Government services.",

author = "Mohammed Alonazi and Natalia Beloff and Martin White",

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year = "2019",

month = sep,

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language = "English",

series = "Proceedings of the 2019 Federated Conference on Computer Science and Information Systems, FedCSIS 2019",

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Alonazi, M, Beloff, N & White, M 2019, Exploring determinants of m-government services: A study from the citizens' perspective in Saudi Arabia. in M Ganzha, L Maciaszek, L Maciaszek & M Paprzycki (eds), Proceedings of the 2019 Federated Conference on Computer Science and Information Systems, FedCSIS 2019., 8860011, Proceedings of the 2019 Federated Conference on Computer Science and Information Systems, FedCSIS 2019, Institute of Electrical and Electronics Engineers Inc., pp. 627-631, 2019 Federated Conference on Computer Science and Information Systems, FedCSIS 2019, Leipzig, Germany, 1/09/19. https://doi.org/10.15439/2019F75

Exploring determinants of m-government services: A study from the citizens' perspective in Saudi Arabia. / Alonazi, Mohammed; Beloff, Natalia; White, Martin.
Proceedings of the 2019 Federated Conference on Computer Science and Information Systems, FedCSIS 2019. ed. / Maria Ganzha; Leszek Maciaszek; Leszek Maciaszek; Marcin Paprzycki. Institute of Electrical and Electronics Engineers Inc., 2019. p. 627-631 8860011 (Proceedings of the 2019 Federated Conference on Computer Science and Information Systems, FedCSIS 2019).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Exploring determinants of m-government services

T2 - 2019 Federated Conference on Computer Science and Information Systems, FedCSIS 2019

AU - Alonazi, Mohammed

AU - Beloff, Natalia

AU - White, Martin

PY - 2019/9

Y1 - 2019/9

N2 - The government of Saudi Arabia has adopted MGovernment for the effective delivery of services. One advantage that it offers is unique opportunities for real-time and personalized access to government information and services. However, a low adoption rate of m-Government services by citizens is a common problem in Arab countries, including Saudi Arabia, despite the best efforts of the Saudi government. Therefore, this paper explores the determinants of citizens' intention to adopt and use m-Government services, in order to increase the adoption rate. This study was based on the Mobile Government Adoption and Utilization Model (MGAUM) that was developed for the purpose. Data was collected, and the final sample consisted of 1,286 valid responses. The descriptive analysis presented in this paper indicates that all the proposed factors in our MGAUM model were statistically significant in influencing citizens' intention to adopt and use m-Government services.

AB - The government of Saudi Arabia has adopted MGovernment for the effective delivery of services. One advantage that it offers is unique opportunities for real-time and personalized access to government information and services. However, a low adoption rate of m-Government services by citizens is a common problem in Arab countries, including Saudi Arabia, despite the best efforts of the Saudi government. Therefore, this paper explores the determinants of citizens' intention to adopt and use m-Government services, in order to increase the adoption rate. This study was based on the Mobile Government Adoption and Utilization Model (MGAUM) that was developed for the purpose. Data was collected, and the final sample consisted of 1,286 valid responses. The descriptive analysis presented in this paper indicates that all the proposed factors in our MGAUM model were statistically significant in influencing citizens' intention to adopt and use m-Government services.

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T3 - Proceedings of the 2019 Federated Conference on Computer Science and Information Systems, FedCSIS 2019

SP - 627

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BT - Proceedings of the 2019 Federated Conference on Computer Science and Information Systems, FedCSIS 2019

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PB - Institute of Electrical and Electronics Engineers Inc.

Y2 - 1 September 2019 through 4 September 2019

ER -

Alonazi M, Beloff N, White M. Exploring determinants of m-government services: A study from the citizens' perspective in Saudi Arabia. In Ganzha M, Maciaszek L, Maciaszek L, Paprzycki M, editors, Proceedings of the 2019 Federated Conference on Computer Science and Information Systems, FedCSIS 2019. Institute of Electrical and Electronics Engineers Inc. 2019. p. 627-631. 8860011. (Proceedings of the 2019 Federated Conference on Computer Science and Information Systems, FedCSIS 2019). doi: 10.15439/2019F75

Exploring determinants of m-government services: A study from the citizens' perspective in Saudi Arabia

Abstract

Publication series

Conference

UN SDGs

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