TY - GEN
T1 - Education Application Usability Assessments
T2 - 8th International Conference on Mobile and Secure Services, MobiSecServ 2023
AU - Algamdi, Shabbab
AU - Albanyan, Abdullah
AU - Ludi, Stephanie
N1 - Publisher Copyright:
© 2023 IEEE.
PY - 2023
Y1 - 2023
N2 - A Learning Management System, or LMS, is a software that helps educators and students increase and improve their educational involvement and learning. Two excellent examples are Canvas and Blackboard. Different course materials are organized and readily accessible by LMS, which incorporates social learning engagement. This research aims to assess the usability of the two learning management systems, compare the usability of Blackboard and Canvas based on student satisfaction, and calculate the usability scores of the two leaning management tools. Reviews of apps are crucial for understanding user input. To evaluate the usability of software, we analyze app reviews to categorize the usability issues based on prior research in usability engineering. Apps stakeholders are students, teachers, and system administrators. In this study, we investigate the issues with the Blackboard and Canvas mobile apps for education. We group them according to Jacob Neilson's heuristics [14]; ten general guidelines for creating user interfaces. Because they are more comparable to general rules of thumb than precise usability requirements, they are known as 'heuristics.' Breaking down app reviews using Natural Language Processing (NLP), also sometimes referred to as text preparation, is an essential process that involves getting text data ready for analysis. Text cleaning is the process of removing noise and unimportant material from text data so that it can be more effectively examined. In fact, the annotator would find it easier to connect the review with the right heuristic [13].
AB - A Learning Management System, or LMS, is a software that helps educators and students increase and improve their educational involvement and learning. Two excellent examples are Canvas and Blackboard. Different course materials are organized and readily accessible by LMS, which incorporates social learning engagement. This research aims to assess the usability of the two learning management systems, compare the usability of Blackboard and Canvas based on student satisfaction, and calculate the usability scores of the two leaning management tools. Reviews of apps are crucial for understanding user input. To evaluate the usability of software, we analyze app reviews to categorize the usability issues based on prior research in usability engineering. Apps stakeholders are students, teachers, and system administrators. In this study, we investigate the issues with the Blackboard and Canvas mobile apps for education. We group them according to Jacob Neilson's heuristics [14]; ten general guidelines for creating user interfaces. Because they are more comparable to general rules of thumb than precise usability requirements, they are known as 'heuristics.' Breaking down app reviews using Natural Language Processing (NLP), also sometimes referred to as text preparation, is an essential process that involves getting text data ready for analysis. Text cleaning is the process of removing noise and unimportant material from text data so that it can be more effectively examined. In fact, the annotator would find it easier to connect the review with the right heuristic [13].
KW - Human-Computer Interaction
KW - Learning Management Systems
KW - Mobile Application Platform
KW - Usability
KW - User Reviews
UR - http://www.scopus.com/inward/record.url?scp=85181773157&partnerID=8YFLogxK
U2 - 10.1109/MobiSecServ58080.2023.10328998
DO - 10.1109/MobiSecServ58080.2023.10328998
M3 - Conference contribution
AN - SCOPUS:85181773157
T3 - Proceedings of the 2023 8th International Conference on Mobile and Secure Services, MobiSecServ 2023
BT - Proceedings of the 2023 8th International Conference on Mobile and Secure Services, MobiSecServ 2023
A2 - Urien, Pascal
A2 - Piramuthu, Selwyn
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 4 November 2023 through 5 November 2023
ER -