TY - JOUR
T1 - The Influence of Supply Chain Management Strategies on Organizational Performance in Hospitality Industry
AU - Jawabreh, Omar
AU - Baadhem, Abdullah Mahfoud
AU - Ali, Basel J.A.
AU - Atta, Anas Ahmad Bani
AU - Ali, Anis
AU - Al-Hosaini, Fahmi Fadhl
AU - Allahham, Mahmoud
N1 - Publisher Copyright:
© 2023 NSPNatural Sciences Publishing Cor
PY - 2023/9/1
Y1 - 2023/9/1
N2 - The study's primary goal is to analyze the connection between SCM practices and organizational performance, and it also aims to evaluate the moderating role of management type. Quantitative data collected from Jordan's hotel and restaurant workers via questionnaire. Structural equation modeling is used to examine the hypothesized relationships. Organizational Performance is positively impacted by effective information sharing. Information Quality (IQ) positively affects Organizational Performance (OP), and Strategic Supplier Partnerships (SSP) play a crucial role. Customer Relationship Management (CRM) had no discernible effect on OP, according to the study. OP is positively impacted by Postponement (POS) techniques. When implemented, postponement increases the efficiency of the supply chain and the happiness of guests. Type of Management's moderating effect is investigated. It moderates the effects of Strategic Supplier Partnerships (SSP), Information Quality (IQ), Customer link (CR), and Postponement (POS) on Organizational Performance (OP) but has no effect on the link between Information Sharing (IS) and Organizational Performance (OP). The success of Jordan's hotel sector relies in part on how well its supply chain is managed. Insights from this research can help those working in the hotel industry improve supply chain operations and efficiency. Improving guest experiences and being competitive in Jordan's fast-paced hospitality industry may be driven through bolstering cooperation, creating strategic partnerships, and investing in information quality.
AB - The study's primary goal is to analyze the connection between SCM practices and organizational performance, and it also aims to evaluate the moderating role of management type. Quantitative data collected from Jordan's hotel and restaurant workers via questionnaire. Structural equation modeling is used to examine the hypothesized relationships. Organizational Performance is positively impacted by effective information sharing. Information Quality (IQ) positively affects Organizational Performance (OP), and Strategic Supplier Partnerships (SSP) play a crucial role. Customer Relationship Management (CRM) had no discernible effect on OP, according to the study. OP is positively impacted by Postponement (POS) techniques. When implemented, postponement increases the efficiency of the supply chain and the happiness of guests. Type of Management's moderating effect is investigated. It moderates the effects of Strategic Supplier Partnerships (SSP), Information Quality (IQ), Customer link (CR), and Postponement (POS) on Organizational Performance (OP) but has no effect on the link between Information Sharing (IS) and Organizational Performance (OP). The success of Jordan's hotel sector relies in part on how well its supply chain is managed. Insights from this research can help those working in the hotel industry improve supply chain operations and efficiency. Improving guest experiences and being competitive in Jordan's fast-paced hospitality industry may be driven through bolstering cooperation, creating strategic partnerships, and investing in information quality.
KW - Customer relationship (CR)
KW - Level of information quality (IQ)
KW - Level of information sharing (IS)
KW - Organizational performance (OP)
KW - Strategic supplier partnership (SSP)
UR - http://www.scopus.com/inward/record.url?scp=85174170700&partnerID=8YFLogxK
U2 - 10.18576/AMIS/170511
DO - 10.18576/AMIS/170511
M3 - Article
AN - SCOPUS:85174170700
SN - 1935-0090
VL - 17
SP - 851
EP - 858
JO - Applied Mathematics and Information Sciences
JF - Applied Mathematics and Information Sciences
IS - 5
ER -