Talent management intervention towards performance outcomes of Jordanian telecommunication companies: mediating role of perceived organizational support

Background: Grounding on the Resource-Based View (RBV) and organization support theory (OST), this study examines the effect of talent management practice (TMP) on perceived organizational support (POS), organizational performance (OP), and employee performance (EP) within the Jordanian telecom sector, with a specific focus on the mediating effect of POS’s between TMP-EP and OP relationship. Methods: This study uses a cross-sectional method to collect data from 397 personnel at three Jordanian telecom enterprises. The Smart-PLS application assisted with structural equation modeling, which was used to examine the data. Results: The findings show that TMP and POS have large and favorable effects on EP and OP, with TMP having a particularly strong influence on POS. The interplay of TMP and POS has a significant favorable influence on EP and OP, with POS acting as a mediator between TMP and both EP and OP. These results advance the comprehension of theories of RBV and organizational support by illuminating the relationship and relevance of TMP and POS in the setting of Jordanian telecommunications enterprises. Conclusion: The study provides HR managers with practical insights into improving EP and OP by optimizing TMP and POS strategies. Recognizing the constraints of the cross-sectional methodology and self-reported assessments, the study recommends further studies to investigate the causal and longitudinal effects of TMP and POS on EP and OP and the mediating mechanisms of these interactions.