How to Motivate Employees to Perform Better? The Impact of Social Support on Employees’ Performance in the Hotel Industry

Workplace attitude and behaviour are two major challenges encountered by various enterprises in improving employee performance. The ability to control personal emotions and the support received by employees at the workplace are essential for employee performance improvement. This study aims to determine whether social support significantly impacts employee performance via job satisfaction in the Jordanian hotel industry. The study sample consisted of 195 employees, with the collected data being analysed via the PLS 3.0 software. Resultantly, social support significantly and positively influenced employee performance and job satisfaction. Employee performance was also significantly influenced by personal job satisfaction levels. Therefore, support from co-workers, supervisors, and families are important social support aspects, with which organisations are advocated to encourage the support factors in increasing employee motivation.