Abstract
The fundamental property of reducing the spread of Coronavirus disease 2020 infection is the reduction of gatherings. Online services are one of the best solutions to assist in preventing this phenomenon. However, electronic payment (e-payment) is a significant problem to fully automate public electronic systems in Iraq and cause corruption and unsatisfied services. The Iraqi public sector has failed in adopting e-payment initiatives many times. This research presents an experimental investigation of consumer/citizen perspectives for common e-payment tools used in Iraq. Then, an application is developed to include the e-payment technique in the issuance system of the Iraqi passport. Data are collected from 470 customers in various passport bureaus in Baghdad. The survey results reveal that 79% of the participants are familiar with using e-voucher as a payment tool whilst disregarding public e-payment initiatives. The results give decision-makers a direction to find a suitable solution to encourage e-payment systems in the Iraqi public sector.
| Original language | English |
|---|---|
| Pages (from-to) | 435-451 |
| Number of pages | 17 |
| Journal | Journal of Engineering Science and Technology |
| Volume | 17 |
| Issue number | 1 |
| State | Published - Feb 2022 |
| Externally published | Yes |
Keywords
- E-voucher
- Electronic payment
- EPOS
- Passport application system
- Public sector
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