Complacent Effect of Age and Education on the Online Banking-Service Compatibility: Study in Delhi and National Capital Region

Ankur Agrawal; Mohammad Rumzi Tausif; Prashant Kumar Pandey; Praveen Kumar Pandey

doi:10.18421/TEM94-59

Complacent Effect of Age and Education on the Online Banking-Service Compatibility: Study in Delhi and National Capital Region

Ankur Agrawal
, Mohammad Rumzi Tausif
, Prashant Kumar Pandey
, Praveen Kumar Pandey

Management

Research output: Contribution to journal › Article › peer-review

2 Scopus citations

Abstract

This study aims to determine the effect of age and education on the customers’ service compatibility and determine the awareness level of the banking customers related to the banking services. The collection of data will be a blend of primary and secondary sources based on private banks. Based on the findings, it can be said that gender affects service compatibility with the user. Still, the education level has no direct effect on compatibility.

Original language	English
Pages (from-to)	1765-1770
Number of pages	6
Journal	TEM Journal
Volume	9
Issue number	4
DOIs	https://doi.org/10.18421/TEM94-59
State	Published - Nov 2020

Keywords

compatibility
e-banking
online banking
private banks
service quality

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10.18421/TEM94-59

Cite this

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abstract = "This study aims to determine the effect of age and education on the customers{\textquoteright} service compatibility and determine the awareness level of the banking customers related to the banking services. The collection of data will be a blend of primary and secondary sources based on private banks. Based on the findings, it can be said that gender affects service compatibility with the user. Still, the education level has no direct effect on compatibility.",

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AU - Pandey, Praveen Kumar

PY - 2020/11

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KW - e-banking

KW - online banking

KW - private banks

KW - service quality

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Complacent Effect of Age and Education on the Online Banking-Service Compatibility: Study in Delhi and National Capital Region

Abstract

Keywords

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