Acceptance of Mobile Banking in the Era of COVID-19

Bilal Eneizan; Tareq Obaid; Mohanad S.S. Abumandil; Ahmed Y. Mahmoud; Samy S. Abu-Naser; Kashif Arif; Ahmed F.S. Abulehia

doi:10.1007/978-3-031-16865-9_3

Acceptance of Mobile Banking in the Era of COVID-19

Bilal Eneizan
, Tareq Obaid
, Mohanad S.S. Abumandil
, Ahmed Y. Mahmoud
, Samy S. Abu-Naser
, Kashif Arif
, Ahmed F.S. Abulehia

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

10 Scopus citations

Abstract

The prevalence of the COVID-19 pandemic and the impact of lockdown initiatives to curb the spread of the disease have had a significant effect on daily human activities and the global economy in general, and the operations of the banking sector in particular. Few studies have been carried out on the factors that affect the acceptance of mobile banking especially during and after the COVID-19 pandemic. Thus, the aim of this current research is to identify the drivers of mobile banking usage intention among banking customers in Palestine during the current pandemic. For this purpose, a total of 290 people were surveyed using an electronic questionnaire. The study’s conceptual model was analyzed using structural equation modeling. The findings showed that Attitude significantly affects intention, the intention was revealed to significantly affect adoption, PBC significantly affects intention, PEOU does not affect attitude, PR was also found to have no significant effect on intention, PU significantly affects attitude as well as intention, PEOU significantly affects PU, SN significantly affects intention, and finally, trust was revealed to significantly affect intention.

Original language	English
Title of host publication	International Conference on Information Systems and Intelligent Applications - ICISIA 2022
Editors	Mostafa Al-Emran, Khaled Shaalan, Mohammed A. Al-Sharafi
Publisher	Springer Science and Business Media Deutschland GmbH
Pages	29-42
Number of pages	14
ISBN (Print)	9783031168642
DOIs	https://doi.org/10.1007/978-3-031-16865-9_3
State	Published - 2023
Externally published	Yes
Event	International Conference on Information Systems and Intelligent Applications, ICISIA 2022 - Virtual, Online Duration: 1 Jul 2022 → 2 Jul 2022

Publication series

Name	Lecture Notes in Networks and Systems
Volume	550 LNNS
ISSN (Print)	2367-3370
ISSN (Electronic)	2367-3389

Conference

Conference	International Conference on Information Systems and Intelligent Applications, ICISIA 2022
City	Virtual, Online
Period	1/07/22 → 2/07/22

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 3 Good Health and Well-being

Keywords

Consumer behavior
COVID-19 pandemic
Mobile banking

Access to Document

10.1007/978-3-031-16865-9_3

Cite this

Eneizan, B., Obaid, T., Abumandil, M. S. S., Mahmoud, A. Y., Abu-Naser, S. S., Arif, K., & Abulehia, A. F. S. (2023). Acceptance of Mobile Banking in the Era of COVID-19. In M. Al-Emran, K. Shaalan, & M. A. Al-Sharafi (Eds.), International Conference on Information Systems and Intelligent Applications - ICISIA 2022 (pp. 29-42). (Lecture Notes in Networks and Systems; Vol. 550 LNNS). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-031-16865-9_3

Eneizan, Bilal ; Obaid, Tareq ; Abumandil, Mohanad S.S. et al. / Acceptance of Mobile Banking in the Era of COVID-19. International Conference on Information Systems and Intelligent Applications - ICISIA 2022. editor / Mostafa Al-Emran ; Khaled Shaalan ; Mohammed A. Al-Sharafi. Springer Science and Business Media Deutschland GmbH, 2023. pp. 29-42 (Lecture Notes in Networks and Systems).

@inproceedings{5dfdff0547c949cd801fc668c9a6133b,

title = "Acceptance of Mobile Banking in the Era of COVID-19",

abstract = "The prevalence of the COVID-19 pandemic and the impact of lockdown initiatives to curb the spread of the disease have had a significant effect on daily human activities and the global economy in general, and the operations of the banking sector in particular. Few studies have been carried out on the factors that affect the acceptance of mobile banking especially during and after the COVID-19 pandemic. Thus, the aim of this current research is to identify the drivers of mobile banking usage intention among banking customers in Palestine during the current pandemic. For this purpose, a total of 290 people were surveyed using an electronic questionnaire. The study{\textquoteright}s conceptual model was analyzed using structural equation modeling. The findings showed that Attitude significantly affects intention, the intention was revealed to significantly affect adoption, PBC significantly affects intention, PEOU does not affect attitude, PR was also found to have no significant effect on intention, PU significantly affects attitude as well as intention, PEOU significantly affects PU, SN significantly affects intention, and finally, trust was revealed to significantly affect intention.",

keywords = "Consumer behavior, COVID-19 pandemic, Mobile banking",

author = "Bilal Eneizan and Tareq Obaid and Abumandil, \{Mohanad S.S.\} and Mahmoud, \{Ahmed Y.\} and Abu-Naser, \{Samy S.\} and Kashif Arif and Abulehia, \{Ahmed F.S.\}",

note = "Publisher Copyright: {\textcopyright} 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.; International Conference on Information Systems and Intelligent Applications, ICISIA 2022 ; Conference date: 01-07-2022 Through 02-07-2022",

year = "2023",

doi = "10.1007/978-3-031-16865-9\_3",

language = "English",

isbn = "9783031168642",

series = "Lecture Notes in Networks and Systems",

publisher = "Springer Science and Business Media Deutschland GmbH",

pages = "29--42",

editor = "Mostafa Al-Emran and Khaled Shaalan and Al-Sharafi, \{Mohammed A.\}",

booktitle = "International Conference on Information Systems and Intelligent Applications - ICISIA 2022",

address = "Germany",

}

Eneizan, B, Obaid, T, Abumandil, MSS, Mahmoud, AY, Abu-Naser, SS, Arif, K & Abulehia, AFS 2023, Acceptance of Mobile Banking in the Era of COVID-19. in M Al-Emran, K Shaalan & MA Al-Sharafi (eds), International Conference on Information Systems and Intelligent Applications - ICISIA 2022. Lecture Notes in Networks and Systems, vol. 550 LNNS, Springer Science and Business Media Deutschland GmbH, pp. 29-42, International Conference on Information Systems and Intelligent Applications, ICISIA 2022, Virtual, Online, 1/07/22. https://doi.org/10.1007/978-3-031-16865-9_3

Acceptance of Mobile Banking in the Era of COVID-19. / Eneizan, Bilal; Obaid, Tareq; Abumandil, Mohanad S.S. et al.
International Conference on Information Systems and Intelligent Applications - ICISIA 2022. ed. / Mostafa Al-Emran; Khaled Shaalan; Mohammed A. Al-Sharafi. Springer Science and Business Media Deutschland GmbH, 2023. p. 29-42 (Lecture Notes in Networks and Systems; Vol. 550 LNNS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Acceptance of Mobile Banking in the Era of COVID-19

AU - Eneizan, Bilal

AU - Obaid, Tareq

AU - Abumandil, Mohanad S.S.

AU - Mahmoud, Ahmed Y.

AU - Abu-Naser, Samy S.

AU - Arif, Kashif

AU - Abulehia, Ahmed F.S.

PY - 2023

Y1 - 2023

N2 - The prevalence of the COVID-19 pandemic and the impact of lockdown initiatives to curb the spread of the disease have had a significant effect on daily human activities and the global economy in general, and the operations of the banking sector in particular. Few studies have been carried out on the factors that affect the acceptance of mobile banking especially during and after the COVID-19 pandemic. Thus, the aim of this current research is to identify the drivers of mobile banking usage intention among banking customers in Palestine during the current pandemic. For this purpose, a total of 290 people were surveyed using an electronic questionnaire. The study’s conceptual model was analyzed using structural equation modeling. The findings showed that Attitude significantly affects intention, the intention was revealed to significantly affect adoption, PBC significantly affects intention, PEOU does not affect attitude, PR was also found to have no significant effect on intention, PU significantly affects attitude as well as intention, PEOU significantly affects PU, SN significantly affects intention, and finally, trust was revealed to significantly affect intention.

AB - The prevalence of the COVID-19 pandemic and the impact of lockdown initiatives to curb the spread of the disease have had a significant effect on daily human activities and the global economy in general, and the operations of the banking sector in particular. Few studies have been carried out on the factors that affect the acceptance of mobile banking especially during and after the COVID-19 pandemic. Thus, the aim of this current research is to identify the drivers of mobile banking usage intention among banking customers in Palestine during the current pandemic. For this purpose, a total of 290 people were surveyed using an electronic questionnaire. The study’s conceptual model was analyzed using structural equation modeling. The findings showed that Attitude significantly affects intention, the intention was revealed to significantly affect adoption, PBC significantly affects intention, PEOU does not affect attitude, PR was also found to have no significant effect on intention, PU significantly affects attitude as well as intention, PEOU significantly affects PU, SN significantly affects intention, and finally, trust was revealed to significantly affect intention.

KW - Consumer behavior

KW - COVID-19 pandemic

KW - Mobile banking

UR - https://www.scopus.com/pages/publications/85142769607

U2 - 10.1007/978-3-031-16865-9_3

DO - 10.1007/978-3-031-16865-9_3

M3 - Conference contribution

AN - SCOPUS:85142769607

SN - 9783031168642

T3 - Lecture Notes in Networks and Systems

SP - 29

EP - 42

BT - International Conference on Information Systems and Intelligent Applications - ICISIA 2022

A2 - Al-Emran, Mostafa

A2 - Shaalan, Khaled

A2 - Al-Sharafi, Mohammed A.

PB - Springer Science and Business Media Deutschland GmbH

T2 - International Conference on Information Systems and Intelligent Applications, ICISIA 2022

Y2 - 1 July 2022 through 2 July 2022

ER -

Eneizan B, Obaid T, Abumandil MSS, Mahmoud AY, Abu-Naser SS, Arif K et al. Acceptance of Mobile Banking in the Era of COVID-19. In Al-Emran M, Shaalan K, Al-Sharafi MA, editors, International Conference on Information Systems and Intelligent Applications - ICISIA 2022. Springer Science and Business Media Deutschland GmbH. 2023. p. 29-42. (Lecture Notes in Networks and Systems). doi: 10.1007/978-3-031-16865-9_3

Acceptance of Mobile Banking in the Era of COVID-19

Abstract

Publication series

Conference

UN SDGs

Keywords

Access to Document

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