Abstract
This study aims to determine the relationship between the quality of tourism service provided to the customer and the dimensions of the quality of this service in the hotel industry in Al-Kharj governorate in the Kingdom of Saudi Arabia. The study is accomplished through the use of descriptive analytical method and found a strong correlation between the quality of service provided, and the dimensions of this quality. The study provides several recommendations, the most important of which paying more attention to the training and qualification of workers in the hotel sector and to strengthen the spirit of the team among them. The study also recommends the need to pay attention to the tangible aspects of hotel services and strengthen the relationship between the service provider and recipients.
| Original language | English |
|---|---|
| Pages (from-to) | 1115-1120 |
| Number of pages | 6 |
| Journal | Management Science Letters |
| Volume | 10 |
| Issue number | 5 |
| DOIs | |
| State | Published - 2020 |
Keywords
- ALkharj
- Customer
- Marketing
- Tourism
- TQM